Agency
Heydays

Involvement
Branding
Web Design
UI/UX Design

Illustration: Miguel Ángel Camprubí

Client
Spoton AS

Problem
Electricians have a reputation for being late, under-communicating, and over-charging service. A general misconception is that they don't care about their customers and we will never get a fixed price with the service. In most cases, the problem is that electricians operate under a business model, where the customer takes on all of the risks. They face many unpredictable challenges in their work and often have to work on multiple projects simultaneously, making it challenging to commit to a fixed price or specific timeslot. Nobody knows what the wiring looks like until you open up the wall, or the parts you ordered for the job did not arrive, or the timetable got pushed forward on another critical project. Spoton is here to solve this issue, a platform that is transparent enough for the customers, building trust between customers and electricians.

Solution
To solve the underlying issues, we helped Spoton reshaped the whole industry by altering the core of the business model. One that takes on full responsibility, from helping the customers understand their own needs, all the way through installation and follow-up. And it needed to be a solution for the electricians as much as for the customers.
SpotOn's promise to the customer is dead simple: We will help you provide the information needed to give you a fixed price - everything included - instantly. And you can do it all in the comfort of your own couch. Then, you select the time that works for you, and we'll pack all the necessary materials and send you the best local electrician - on time. 

©2023 Metta Wangsa

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